Refund policy

If the size isn’t right, we’ll happily exchange your item once it has been returned and inspected.
We operate a 20-day exchange policy, meaning you have 20 days from the date you receive your item to request an exchange.
We do not offer refunds unless an item arrives damaged or defective.

To be eligible for an exchange, your item must be:

  • Unworn and unused

  • In the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase

To request an exchange, please email emptythetankshop@hotmail.com with your order number and reason for the exchange.
Once approved, we will provide instructions for returning the item.
Please note, customers are responsible for return shipping costs when sending items back for exchange.

Inspection Process
All returned items are inspected upon arrival.
If the product shows signs of wear, washing, damage, or use, the exchange request may be declined and the item returned to the customer.

Damaged or Incorrect Items
Please inspect your order upon receiving it.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
emptythetankshop@hotmail.com
We will review the issue and arrange a replacement where appropriate.

Non-Exchangeable Items
The following items cannot be exchanged:

  • Sale items

  • Gift cards

  • Items that have been worn, washed, or damaged after delivery

Refunds
Refunds are not offered unless a product is confirmed to be defective or incorrectly supplied.

Contact
For any questions regarding exchanges, please contact:
emptythetankshop@hotmail.com